24/7 support is a customer service strategy that involves providing support 24 hours a day, and 7 days a week. In other words, a 24/7 support model ensures that a customer is able to get their issue resolved no matter what day or time it is.
Mindtwig offers 24×7 help desk & remote monitoring management with dedicated IT professionals for your account. Whether the problem is as simple and complicated issue with your server our IT specialists can remotely log in and fix the problem, in real time.
Each case is owned and managed by a support professional who is certified in expert troubleshooting, diagnostics, and services delivery engagement. Our support team follows detailed customer service procedures and guidelines that outline all communication protocols and work instructions to ensure that we consistently deliver high-quality service performance that accurately represents each customer’s brand.